How far in advance do I need to schedule services?

For new clients, we request that you contact us at least 7 days in advance of when you need services. We need to have enough time to schedule a meet and greet and get the visits set up in the system. If you need services sooner than 7 days from day of first contact, please feel free to reach out and we will do our best to accommodate your request, but may not be able to.

For existing clients, we request that you contact us at least 3 days in advance of when you need services to be guaranteed availability.

How do I book services?

For new clients, please call 240-230-6073 or email petservices@runningwithk9s.com to set up a meet and greet.

For existing clients, log in to your client portal by tapping the "Client Portal" tab on top of this page, and either send us a message or request services on the scheduling tab in the portal. You can, of course, always call and email us as well.

When is payment for services due?

For clients who are getting services while they are out of town, payment is due prior to the departure.

For clients who use our daily dog walking services, payment is due at the end of each week that services are provided.

What is your cancellation policy?

Except for holiday periods, cancellations may be made up to one day in advance of the first scheduled visit with no cancellation fee. Cancellations of less than 24 hours are due in full. Cancellations during holiday periods may be made up to seven (7) days in advance of the first scheduled visit. After that period, a cancellation fee will be charged of 50% the total reservation. Cancellations of less than 48 hours are due in full.

No credits will be given for visits cancelled due to a client’s early return home. Clients returning home early will be required to pay for the reserved number of visits.